Return & Refund Policy

1. Return Eligibility

You may return most new, unopened items within 7 days of delivery for a full refund. Items must be in their original packaging with all tags attached. Used, damaged, or altered products are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Grips, overgrips, and other consumable accessories that have been opened or used
• Custom strung rackets at customer specification
• Items marked as "Final Sale" or "Clearance"
• Gift cards and promotional vouchers

3. How to Request a Return

To initiate a return, please contact our customer service team via:
WhatsApp: +62 812 7788 9900
or
Email: support@norapadel.com
With the subject: Return Request, and a message with the format:
Order Number: ....
Reason for Return: damaged/used, with additional information in the form of photo evidence and further explanation.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method. Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details and photos of the defect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost, including return shipping.

7. Contact Us

For any return or refund inquiries, reach out to us at:
Email: support@norapadel.com
WhatsApp: +62 812 7788 9900
Workdays-Hours: Monday-Saturday, 9.00-18.00 WIB